Communication Skills Training in Pakistan

2 Days Master Class

Communication Skills Training | Art of Modern Communication

Communication Skills Training Course Outline & Agenda

How You Will Benefit

  • Identify common communication problems that may be holding you back
  • Develop skills in asking questions that give you information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Learn how to firmly stand your ground and make your feelings heard
  • Enhance your ability to handle difficult situations without being manipulated

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Communication Skills Training : Course Outline

Building a Foundation

  • Adopting simple, concise and direct language
  • Identifying basic communication principles
  • Applying a communication process model

Setting Clear Goals for Your Communication

  • Determining outcomes and results
  • Soliciting feedback
  • Matching intentions and results

Initiating communications

  • Figuring out what to say and the best way to say it
  • Paying attention to verbal and nonverbal cues
  • Creating a strong connection when face-to-face communication is missing

Avoiding Communication Breakdowns

  • Creating value in your conversations
  • Strengthening your relationships
  • Distinguishing value from waste

Taking personal responsibility

  • Recognizing your role in communications
  • Identifying internal and external factors that impact your communications
  • Establishing message feedback
  • Communicating non defensively

Translating across Communication Styles

  • Identifying the four communication styles
  • Recognizing your style and the style of others
  • Strengths and blind spots of each style

Bridging communication styles

  • Closing communication gaps
  • Being flexible without compromising your identity
  • Listening for Improved Understanding

Tools for active listening

  • Asking clarifying questions
  • Confirming the message
  • Demonstrating respect, empathy and sensitivity
  • Listening for the entire message

Interpreting nonverbal cues

  • Intonation
  • Rate of speech
  • Volume
  • Gestures
  • Facial expressions
  • Posture
  • Use of space
  • Dress
  • Eye contact

Achieving Genuine Communication

  • Creating openness
  • Determining when to speak up and when not to
  • Identifying appropriate degrees of disclosure
  • Establishing value and trust

A three-dimensional model of behavior

  • Identifying how you interact with others and how to make improvements
  • Calibrating the variance between what you want and what you express
  • Matching your body language to your message
  • Enhancing your message to gain your intended results
  • Creating believable and credible messages
  • Ensuring that your attitude supports communication
  • Speaking through silence

Cross-Cultural Communication

  • Navigating beyond cultural boundaries
  • Developing greater sensitivity to cultural differences
  • Building greater accountability and trust on virtual teams

Working with filters and assumptions

  • Raising your awareness to avoid misunderstandings
  • Uncovering hidden assumptions
  • Recognizing filters in yourself and others

Working Constructively with Emotions

  • Dealing with anger
  • Overcoming personal challenges
  • Expressing your anger constructively
  • Minimizing defensive reactions in others

Managing emotionally charged situations

  • Defusing an emotional situation while maintaining your composure
  • Taking responsibility for your emotions

Workshop Activities Include

  • Experiencing one-way and two-way communication
  • Defining your communication style
  • Demonstrating active-listening skills
  • Dealing with challenging emotions
  • Revealing personal filters
  • Overcoming cross-cultural barriers

Course Deliverables:

  • Comprehensive course material/notes and advice on further sources of information.
  • Certificate upon completion of the course

TARGET AUDIENCE

  • The course is open to managers at all levels and from all departments
  • For new executives, junior and mid-level managers, team leaders, project managers

Next Dates

Ask for dates for in-house Communication Training in Pakistan.

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You can either fill the form below and send us your query or send us email at info@thebscon.com, call us at +92 321 8408828.

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