Retail Store Training for Professionals

Front line Sale Persons | Department Supervisors | Store Managers | Manager Supermarkets

This retail store training is designed for retail industry professionals, Managers/owners, supervisors, front line sales persons are the face of any retail organization, since stores serve customers through this work force. Customers perceive and consequently rank or position the retail organization as they are served, hence it is the factor that decides the future of the retail organization whether it will do good business, earn profit, expand as a chain retail store or fail or squeeze day by day and finally closure of the store.

Store employees can’t serve beyond the level they have been trained, and it is a complete failure just hire and put the untrained employee at front to serve customers, it will be good to say learn through experiments on the customers and at  the price of the future of retail organization, obviously it is an expensive method of getting the employees trained since it risks the future of the retail organization as compare to send the newly hired employee for “Off the job”(Class environment) training then “On the job”(Practical part) training.

Retail Store Consultancy

We offer Retail Store Consultancy Services to retailers, in Lahore, Karachi, Islamabad, Faisalabad and all over Pakistan, focussed to guide retailers for, Launching or opening New Supermarkets | Superstores | Department stores | Grocery stores | Marts | Express Stores | startups, and Operations excellence support for drawing and implementing, practical common sense retailing strategy, landing at clear objectives.

Training is important for so many reasons. for which “Retail Consult” has been set to turn an individual in to a retail professional. Training program (Retail Operations Management) has been split in three levels as under;

Basic Level: Retail Store Training

For Sales Associates Acting/Trainees in the areas of:

Raises the level of Sales Associate/Front line sales force, Retail Knowledge, skills, deliverance, motivation and focus to raise his/her performance in the areas of:

Personal grooming, Attitude Change, Professional thinking, Career focused, Product knowledge, Product handling, Stocking, Shelving, Merchandising, Labeling, Stocking, Stock rotation, FIFO, Shelf life management of different categories, Basics as products, Brands, Assortment & Stock keeping unit knowledge, Category and Subcategory know how, Visual Merchandising, Customer Service, Damage Control, Customer understanding, Customer Service, Control of Shoplifting etc.

Note; above is a preview of prototype module, and each retailer is facilitated against the especially tailored Materials meeting individual requirements, supported by the visual aids, workshop drills and on the job learning assignments

Medium Level: Retail Store Training

For Department Supervisors Acting/Trainees in the areas of:

  • Self Management
  • Team Management: example {Induction-Observation–Inspiration-Training-Delegation-Evaluation-Job Enlargement-Career pull}
  • Time Management
  • Software & POS Operation
  • Fallow-up  of daily, weekly & Monthly budgets/Sales targets
  • Execution and participation in floor activities & promotions
  • Report analytics
  • Area & Task assignment
  • Developing task of the day
  • Leading from the front
  • Creation of Special Assignments
  • Fallow-up & correction of mistakes
  • Team Rotation & Cross working
  • Category Objectives & Visual Merchandising
  • Daily operations
  • Care of “TOR”
  • Receiving & Storing
  • FIFO/LIFO
  • Managing Expires, Damages
  • Managing Shelf life of fresh & Short life long life items
  • Maintenance of financial productivity
  • Control of Shoplifting
  • Customer Service

Note; above is a preview of prototype module, and each retailer is facilitated against the especially tailored Materials meeting individual requirements, supported by the visual aids & workshop drills and on the job learning assignments

Advanced Level: Retail Store Training

For Store Managers, Assistant Managers and Trainee Managers in the Areas of:

  • Store Management
  • People Management
  • Recruiting & Selecting Store Employees
  • Socializing and Training New Store Employees
  • Motivating and Managing Store Employees
  • Evaluating Store Employees and providing feedback
  • Compensating and Rewarding Store Employees
  • Controlling Costs
  • Reducing Inventory Shrinkage
  • Detecting and Preventing Shoplifting
  • Store Layout, Design, Visual Merchandising and Merchandise Management
  • Store Design and Retail Strategy
  • Influencing the Customer Buying Behavior
  • Space Management
  • Establishing and Meeting Sales Targets, budgets & quotas
  • Meeting Category Objectives & Marinating Category Performance
  • Impacting GMROI through Retail Store Mathematics
  • Visual Merchandising
  • Atmospherics
  • Customer Management
  • Strategic Advantage Through Customer Service
  • Customer Service Strategies
  • Customer Evaluation of Service Quality
  • The Gaps Model for Improving Retail Service Quality
  • Setting & Observing Service Standards
  • Meeting and Exceeding Service Standards
  • Service Recovery
  • Store Administration
  • Premises Management
  • Opening and Closing
  • Cash Management
  • Vendor Relations
  • External Environment

Note; above is a preview of prototype module, and each retailer is facilitated against the especially tailored Materials meeting individual requirements, supported by the visual aids & workshop drills and on the job learning assignments.